From surf parks and water parks to adventure centers, mountain resorts and attractions, Hakaway brings infrastructure, operational systems, vendors and ongoing technology operations together under one strategy.
We understand that in leisure, technology is not back-office infrastructure. When ticketing, access, POS or connectivity fails, the guest experience stops with it.
Technology Built Around Operations
Leisure venues combine high guest volumes, complex physical environments and multiple operational systems that have to work together in real time. Hakaway brings the operational discipline developed in hospitality into leisure and attractions.
100% Independent
Not tied to a single manufacturer or integrator. We run structured, competitive multi-vendor RFPs so every recommendation is based on technical fit and value.
Infrastructure + Operations
We treat the physical technology backbone and the software that runs the venue as one ecosystem — ticketing, access, POS, Wi-Fi, CCTV, ERP and BI.
From Build to Operations
Our involvement doesn't have to end at opening. The same team supports scoping, procurement, deployment, opening, stabilization and ongoing operations.
Technology Leadership When You Need It
ITelier provides day-to-day IT operations while CIOaaS provides strategic technology leadership at ownership level.
From First Drawings to Daily Operations
Hakaway brings the complete technology lifecycle together through four complementary areas of expertise.
Infrastructure
We design and coordinate the physical technology backbone of the venue. Leisure environments create challenges conventional buildings don't: high guest density, large outdoor areas, weather exposure, RF interference, multiple operational zones and safety-critical uptime.
From First Drawings to Daily Operations
Hakaway brings the complete technology lifecycle together through four complementary areas of expertise.
Operations Stack
We define and coordinate the systems that actually run the business. The architecture can be designed for a single flagship venue while remaining scalable as the operator grows.
From First Drawings to Daily Operations
Hakaway brings the complete technology lifecycle together through four complementary areas of expertise.
ITelier
Your outsourced leisure IT team.
For venues without a complete in-house technology team, ITelier provides the operational IT layer required to keep critical systems running.
Instead of operations teams coordinating multiple IT vendors, ITelier becomes the venue's technology desk.
From First Drawings to Daily Operations
Hakaway brings the complete technology lifecycle together through four complementary areas of expertise.
CIOaaS — CIO as a Service
Technology leadership without the cost of a full-time CIO.
CIOaaS provides owners and operators with fractional CIO-level oversight.
ITelier keeps technology running. CIOaaS makes sure it is heading in the right direction.
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Built for Complex Leisure Environments
Ticketing, booking and admissions
Fast, reliable admissions reduce queues,validate access, and provide accurateattendance data for capacity, safety, andrevenue control.
Safety and security communications
Integrated safety systems detect incidentsearly, coordinate responses, protect guests,and support compliance across crowded,complex environments.
Point of sale and commercial systems
Integrated POS enables fast transactions,accurate revenue capture, stock visibility, andconsistent commercial operations acrossfood, retail, and services.
Core network and connectivity
Resilient connectivity keeps guest services,staff communications, payments, securitysystems, and operational platforms availablethroughout the park.
Guest lockers and access management
Smart lockers improve convenience, reducelost-property issues, and connect securestorage with admissions, bookings, andcustomer support.
Attraction and operations control
Attraction-control systems coordinateactivity, capacity, safety rules, staff decisions,and real-time monitoring for dependable dailyoperations.
Designing the operating platform for Gemswell InfraSports
Hakaway is designing the information-system landscape for Gemswell InfraSports, the Madrid-based operator behind Madrid Surf Park and its planned future surf-park portfolio.
A multi-site leisure operator needs systems that work for the first venue and provide a repeatable foundation for the venues that follow. Hakaway is supporting Gemswell InfraSports in designing that operating platform.
The engagement covers the operating company's information-system design, establishing how the core applications and information flows should support both central management and park operations. The scope includes ticketing and booking, enterprise resource planning, customer relationship management and product information management.
These platforms must work together as an operating ecosystem. The design therefore considers the connections between customer journeys, products, transactions, operational processes and management information, while keeping future expansion in view.
Hakaway also represents the owner through the full request-for-proposal process, translating the target operating model into structured requirements and supporting supplier evaluation. The assignment continues into deployment management, coordinating delivery and maintaining visibility across systems and vendors.
The aim is a scalable information-system foundation: one that supports Madrid Surf Park and can be developed further as Gemswell InfraSports expands its surf-park portfolio.
Technology Should Enable the Experience — Not Get in Its Way
Guests don't come to a leisure venue for its network, ticketing platform or POS infrastructure. But every part of their experience depends on those systems working.
Hakaway helps owners and operators make the right technology decisions from the beginning, deliver them correctly and keep them performing once the venue opens.
Whether you're planning a new venue, expanding to another location, reviewing an existing technology environment or looking for ongoing IT and CIO-level support, we can join at any stage.
Independent. Vendor-neutral. Operations-led.
